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You can return any unwanted item to us for a refund within 14 days of delivery. 

  • Your order must reach us within the 14 days to be eligible. 
  • The item must be unused and in good condition with original tags intact. Please check for any damages before use as we will not accept liability for faults thereafter.
  • We do not offer any returns on sale items or clearance stock unless the item is faulty.
  • The cost of return must be paid by the customer except where the item is faulty.
  • We do not refund original shipping costs. 
  • On orders that have free delivery promotions, £5.00 will be deducted from your item price to cover our delivery costs. 

How Do I Return an Item?

  • Please include any paperwork inside with your return along with your order numbers, we will not be able to process your return without this information.
  • Return costs are at the customers expense except where the item is faulty.
  • It is advisable to use recorded delivery where possible to items can be tracked in case of any issues.
  • Please email us at - support@oohaccessories.com if you have a return

I have received the Wrong Item

If you have received the wrong item please contact us straight away, you must return the item to us within 14 days.

Have you received my return?

Returns can take up to 10 working days to process after we have received them. 

Can I exchange an item?

Currently we so not offer exchanges. You can return your item to us for a refund, and then place a new order to get the item of your choice.